Privacy Policy

Inovense Agency is a digital agency registered in the Netherlands (Chamber of Commerce: 96509198). We help companies design and build websites, operational systems, and growth infrastructure.

This policy explains what personal data we collect, why we collect it, and how we handle it when you use this website or get in touch with us. For any privacy-related questions, contact us at hello@inovense.com.

Contact and intake form submissions

When you submit an inquiry through our website, we collect the information you provide. This typically includes your name, email address, company name, and details about the project or service you are enquiring about. We only collect what you choose to share.

Email communication

If you contact us by email, we retain the content of that correspondence along with your email address and any other information included in your message.

Technical and usage data

Our website may log basic technical information such as your IP address, browser type, and pages visited. This information is used to maintain website security and improve performance.

We process your data for the following purposes:

• To respond to your inquiry and assess whether we can help
• To communicate with you regarding a project, proposal, or ongoing engagement
• To fulfil our contractual obligations if we enter a working relationship
• To maintain records of business correspondence
• To maintain the security and performance of our website

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Legitimate interest: responding to business enquiries and maintaining correspondence
• Contract: where processing is necessary to deliver agreed services
• Legal obligation: where we are required to retain records by law

Enquiries that do not lead to an engagement are retained for up to 12 months. Data related to active or completed client engagements is retained for up to 7 years in line with Dutch financial and administrative obligations. After the applicable retention period, data is securely deleted.

We do not sell your personal data. We may share it with third-party service providers who support our operations, including:

• Email delivery services for sending and receiving correspondence
• Hosting and infrastructure providers
• Project management or CRM tools used internally

All service providers are contractually required to handle your data securely and in accordance with applicable law.

This website may use cookies for basic functionality. If we introduce analytics tools to understand website performance, this policy will be updated to reflect that. We do not currently run advertising-based tracking or share data with ad platforms.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but we work to maintain appropriate safeguards.

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where there is no legitimate reason to retain it
• Object to processing based on legitimate interest
• Request restriction of processing
• Receive your data in a portable format where applicable
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of these rights, contact us at hello@inovense.com. We will respond within the timeframes required by applicable law.

We may update this policy from time to time. The most recent version will always be published on this page with the date it was last updated. Continued use of the website after any update constitutes acceptance of the revised policy.

For any privacy-related questions or requests: